Careers

November 25, 2021

Global Customer Service Engineer

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

RESPONSIBILITIES

-  Provides frontline technical assistance of Trend Micro products through Phone, Email, and Chat for SMB customers and for SaaS customers on all business segments.

-  Provides technical assistance to Trend Micro Managed Service Providers.

-  Identifies product issues and proactively reports it for escalation to Product Development Team.

-  Identify and address the customer success gaps when using Trend Micro solutions.

-  Continuously improve and upgrade technical skills/knowledge through self-led methods and participate in assessment activities.

-  Meet business objectives defined by the balanced scorecards of the team.

-  Contribute to the product knowledgebase, and improve self-help methods available for customers.

-  Proactively share knowledge through solution huddles of the squad.

-  Collaborate with the squad to improve work processes and environment.

-  Provide weekend support when necessary.

-  Uphold and manifest Trend Micro culture and values.

Be Passionate.

Be Innovative.

Be a Trender.

Be #EngineeredToDoGood.