Manage and monitor queue real-time for Service Delivery against attainment of passing KPIs. Keenly observes the queue and proactively responds with action plans with continual communication with Ops leadership team.

Develop and maintain Business Intelligence and operational management reports that will help Service Delivery and Global teams analyze the on-going operation.

Documentation of internal architecture, design and workflow of Trend Micro Products for Level 3 and Level 2 courseware.

Design and develop computer software solutions and web applications

VicOne website: https://www.vicone.com/en VicOne is a wholly-owned subsidiary of Trend Micro. We secure your connected world, continually innovating cybersecurity solutions to help you manage cyber risk in an ever-changing automotive and threat landscape. VicOne is looking for strong marketing manager to fill role that will drive our market leadership. The role requires exceptional marketing skills, the ability to collaborate cross functionally and globally, and a high degree of adaptability and energy.  The role will work with a global, cross-functional team to deliver on the go-to-market plan, acting as a subject matter expert for content development and implementation.

Designs and develops computer software solutions to support backend services using Python or C++

VicOne website: https://www.vicone.com/en VicOne is a wholly-owned subsidiary of Trend Micro. We secure your connected world, continually innovating cybersecurity solutions to help you manage cyber risk in an ever-changing automotive and threat landscape. VicOne is looking for strong digital marketing manager to drive execution of integrated campaigns across owned and affiliated channels. The role requires exceptional digital and social marketing skills, the ability to collaborate cross functionally and globally, and a high degree of adaptability and energy.  The role will work with a global, cross-functional team to deliver on the go-to-market plan, acting as a subject matter expert for digital marketing strategy and programs  

The Web Application Developer/Engineer is a full-stack engineer who develops and operates (Web) Applications and will host and operate in Cloud environment such as AWS, Azure and etc.

Focus on regional site services automation for either Mobile or Web Squad

The Technical Marketing Writer will create the majority of the written content produced by the team and will revise and review technical material to make them more digestible for the target audience. The Technical Writer will work with marketers/campaign leaders, project managers, other writers, editors, and graphic artists to make relevant and helpful content that reaches the right audience.

Addresses and resolves incidents and requests that come in through the 24x7 support channels.

As Hybrid Cloud Engineer, you will be responsible for deal with daily operation work by supporting internal user request on problem solving in AD/Exchange and Azure cloud environment. In additional to mange our infrastructure for 24x7 availability and implement the security or system efficiency for existing service. Furthermore, to join different virtual team on new solution design and implementation until operation.

"D*Works" is a newly setup software development team in Trend Micro CoreTech. 
Our mission is to create cloud based platform to enable Trend Micro Threat Experts to be one step ahead of threat actors. At current, we are looking for smart and enthusiastic individuals to join our team as Software Developers. 
If you think you have passion to write codes, adapting latest cloud technologies, contribute on keeping the digital world safe, join us!

 As a Software Developer, you will be able to experience different roles and skills in software development lifecycle, and processing high volume of data with the use of innovative cloud technologies. You will be part of an agile team who will help you unleash your full potential to be a high-performing individual and work side by side with our Threat Experts.

With Trend Micro’s focus on delivering security in the cloud, the expectation for quicker resolutions and more resilient systems is more critical than ever. This requires ensuring the reliability and availability of our SaaS environment. If you have Site Reliability Engineering experience or have relative experience in Cloud Technologies, then you might be the one we are looking for. The Site Reliability Engineer (Global SRE Team) will be responsible for providing excellent product services to customer through product/service maintenance, alert and incident handling, building up cloud infrastructure and DevOps practice.

VicOne is our new subsidiary that will focus on strong alliance and partnership with automotive manufacturers and suppliers that will address cybersecurity challenges and innovate new methods to mitigate associated safety risks. Headquartered in Taiwan, it will set up initial branch offices in Japan, Germany, United States and the Philippines.

VicOne is our new subsidiary that will focus on strong alliance and partnership with automotive manufacturers and suppliers that will address cybersecurity challenges and innovate new methods to mitigate associated safety risks. Headquartered in Taiwan, it will set up initial branch offices in Japan, Germany, United States and the Philippines.

The Cyber Security analyst will be responsible for monitoring the Security Operations Center (SOC) situational awareness and automation systems for security events and closing or escalating those events as necessary. The level 1 (L1) analyst will identify, categorize, prioritize, investigate events and rapidly employs triage and response guidelines for the enterprise.

Qualified candidates will collaborate and coordinate with internal contributors and subject matter experts in producing technical marketing collaterals for the product management, sales and marketing organizations. This position will report directly to the head of Project Management under the Product Operations group.

Development and maintenance of Internal and External Knowledge base content to address customer support issues and inquiries.

A service desk engineer provides 24x7 first-line support via different channels – phone, chat and/or email. He/she assists internal clients via remote support for internal IT services, including but not limited to desktop Windows operating system, desktop MAC operating system, Microsoft applications, and business applications.

Within the Trend Micro Technical Product Marketing team, you will be joining a dynamic team focused on enabling our internal teams to deliver the ultimate customer experience. Your role will be to support and operate one of the strategic tools used by our internal field teams to demonstrate our flagship Trend Micro Vision One platform. Trend Micro Vision One is a purpose-built threat defense platform that provides added value and new benefits beyond XDR solutions, allowing customers to see more and respond faster. Providing deep and broad extended detection and response (XDR) capabilities that collect and automatically correlate data across multiple security layers. Vision One Tool Kit (VOTK) aka “Vision One in a Box” is an interactive demo environment of a simulated Vision One (V1) console where Trend Micro products are already deployed. It allows users to demo its powerful features and capabilities. We are currently looking for a content creator to support and operate VOTK.

The Web Developer will write code for both front-end and back-end systems. The main responsibilities include developing databases and services for functionality, as well as creating user interactions on various websites and platforms.

About the role As a Channel account manager, you have the exciting opportunity to collaborate with our Partner community and provide holistic and outstanding experience to customers. You will be the face of Trend Micro to our most critical partnerships and be motivated by delivering experiences that demonstrate a clear proof of value for partnering with Trend Micro. You will not only be able to execute a plan but be able to listen to our partners and help develop strategic outcomes through growth in our partners business, education and branding. You are rewarded from the satisfaction that you repeatedly are able to manage various relationships across the eco system across your partners.

The Incident Response Analyst supports Trend Micro efforts to provide incident response and analytic capabilities to technical support cases submitted to Trend Micro, as well as to the Managed Detection and Response Operations. The Incident Response Analyst has technical knowledge and experience performing incident response, network monitoring, and has performed related malware analysis. The Incident Response Analyst should be a strong leader with the ability to perform multiple types of analysis roles independently or co-working with a Security Operations Center includes providing mitigation recommendations. Finally, the Incident Response Analyst shall at times deliver senior level briefings that address cases or ongoing investigations.

As a Digital Storyteller, you will create the majority of the written content produced by the team and will review and revise technical material to make it more digestible for target audiences. You will work with marketers, campaign leads, editors, graphic artists, and other writers to make relevant, helpful, and engaging content. 

As a Digital Marketing Specialist, you will create content and formulate plans aligned with specific marketing strategies and campaigns that will market Trend Micro’s employer branding and the expertise and services offered by Trend Micro Research. You will work with marketers, campaign leads, writers, editors, and graphic artists to make relevant and helpful content that reaches the right audiences.

GRID DevOps Engineer tests and deploys computer software used in day to day operation and works closely with service engineering teams to ensure platform is built with scalability, security, and ease of maintenance.

The UI/UX Designer will design the layout of websites, pages, and applications that provide a better user experience. The UI/UX Designer will work with marketers/campaign leaders, writers, editors, and graphic artists in order to make relevant and helpful content that reaches the right audience.

Provides first line onsite support via different support channels - phone, chat and/or email

The Technical Marketing Writer will create the majority of the written content produced by the team and will revise and review technical material to make them more digestible for the target audience. The Technical Writer will work with marketers/campaign leaders, other writers, editors, and graphic artists to make relevant and helpful content that reaches the right audience.

Sales operations are a combination of company procedures, business activities and strategic sales implementations within a company consistent with company goals and objectives. As a whole, sales operations help companies reach business targets and financial goals.

The Backend Engineer will be responsible for coding and designing experience to develop robust web user interfaces which integrate various server-side components and back-end systems.