The Customer Service Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Customer Service Engineer will also take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for our customers both onsite, online and via telephone.

The Threat Response Service Team is a strategic team to handle complex threats, promote end user awareness, threat thought leadership and threat intelligence (sample sourcing).

The Cloud One Customer Service Engineer will take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for Trend Micro’s enterprise clients. The ideal candidate will demonstrate a strong aptitude for learning new technologies, be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.

The Mobile Developer will be responsible for the development and maintenance of applications for Android and/or iOS Operating Systems by evaluating user needs, analyzing requirements and recommending process improvements.

As a Cloud Operations Engineer, you will be working under the direction of technical team leaders in providing solutions for 24/7 incident management and request fulfillment. The primary scope of cloud operations is the day-to-day operations of on-premise infrastructure and optimizing delivery of the different technical services to our R&D partners.

A Global Service Desk Engineer provides first-line support via different support channels - phone, chat and/or email. He/She assists internal clients with first-level onsite/and or remote support for client issues and requests including but not limited to Desktop Windows OS, Desktop MAC OS, Microsoft Applications, and Business Applications

The Service Reliability Engineer works with Project Managers, SMEs, and Solution Architects to implement technical designs and deliver solutions for Trend Micro SaaS offerings, with a primary focus on security, readiness, and availability of on-premise infrastructure systems that are used by Trend Micro SaaS on a daily basis.

The Senior DevOps Engineer focuses on global infrastructure service (IT) automation, infrastructure as code, system/application development and operation with Scrum, CICD, container adoption for agile service delivery and future sustainability with security consideration on public cloud environment (AWS).

The Frontend Engineer focuses on system/application development and operation in global infrastructure team (IT) with Scrum, CICD, container adoption for agile service delivery and future sustainability with security consideration on public cloud environment (AWS).

The Web Content Specialist supports the Global Web Marketing Team, authoring marketing pages hosted on the trendmicro.com CMS for commercial and consumer business. This role will support other regions in localizing their pages after translation and will support our Global Communications Team author pages with timely published timelines.

The Senior Technical Communications Specialist creates content aligned to specific marketing strategies and campaigns that will market Trend Micro Research. Specifically, the Senior Technical Communications Specialist will work as part of a team of marketers/campaign leaders, other writers, editors, and graphic artists, and will take on the following responsibilities

Addresses and resolves incidents and requests that come in through the 24x7 support channels.

D*Works is a newly setup product development team in Trend Micro. Our mission is to create cloud based products to secure enterprise environment. At current, we are looking for smart and enthusiastic individuals to join our team as Software Developers. If you think you have the passion to write codes and have the interest in dealing with challenging problems, and you want to be part of a team that pilots new technologies, join us!

As a Cyber Security Analyst L2/L3, you work to develop new and improve existing use cases to find potential security breaches together with the Security Operations Center (SOC) team using SIEM. The role requires the ability to detect deviations from the norm and the capability to investigate events leading to and after security incidents.

The Site Reliability Engineer will be responsible for providing excellent product services to customers through product/service maintenance, alert and incident handling, building up cloud infrastructure, and DevOps practice.

D*Works is a newly setup product development team in Trend Micro. Our mission is to create cloud based products to secure enterprise environment. At current, we are looking for smart and enthusiastic individuals to join our team as Software Developers. If you think you have the passion to write codes and have the interest in dealing with challenging problems, and you want to be part of a team that pilots new technologies, join us!