This position is accountable for the implementation of IT services within Global Service Desk. The Service Implementation Lead possesses a unique skillset with sensitivity and knowledge of the user environment and internal processes, particularly, but not limited to, IT Service Desk Operations.
QualificationsThis position serves as the first level of IT support for all Trend Micro employees from different regions. The IT Service Engineers are responsible for day-to-day support and monitoring of the IT Service Desk operations.
QualificationsTests and deploys computer software used in day-to-day operations and works closely with service engineering teams to ensure platform is built with scalability, security, and ease of maintenance.
QualificationsYou will handle threat related escalations from technical support teams and coordinate proactive threat related activities.
QualificationsYou will help refine existing beta testing processes to optimize tracking and prioritization of issues discovered during testing.
QualificationsDSaaS 24x7 Support Team
QualificationsCreates content aligned to specific marketing strategies and campaigns that will market Trend Micro products, services, research, and expertise.
QualificationsPerforms application and system development and works with a team that supports, develops, and enhances the company's Navision Enterprise Resource Planning (ERP) system.
QualificationsMonitors networks and delivers solutions to customers through regular and requested releases
QualificationsAddresses and resolves incidents and requests that come in through the 24x7 support channels.
QualificationsDesigns and delivers web solutions based on various business requirements and maintains existing IT systems
QualificationsBuilds and executes social media strategy and identify future opportunities for content marketing enhancement.
QualificationsHandles all four aspects of Workforce Management: Realtime Management, Reports Generation & Analysis, Scheduling, and Forecasting.
QualificationsYou will identify and grow sales opportunities in your assigned region. You will work with partners and other stakeholders to drive maximize sales and total partnership potential through training and support.
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