Tests and deploys computer software used in day-to-day operations and works closely with service engineering teams to ensure platform is built with scalability, security, and ease of maintenance.

D*Works is a newly setup product development team in Trend Micro. Our mission is to create cloud based products to secure enterprise environment. At current, we are looking for smart and enthusiastic individuals to join our team as Software Developers. If you think you have the passion to write codes and have the interest in dealing with challenging problems, and you want to be part of a team that pilots new technologies, join us!

The Site Reliability Engineer (Global SRE Team) will be responsible for providing excellent product services to customers through product/service maintenance, alert and incident handling, building up cloud infrastructure, and DevOps practice.

The Senior DevOps Engineer focuses on global infrastructure service (IT) automation, infrastructure as code, system/application development and operation with Scrum, CICD, container adoption for agile service delivery and future sustainability with security consideration on public cloud environment (AWS).

The Cloud Native Application Developer/Engineer is a full-stack engineer who develops and operates (Web) Applications and will host and operate in Cloud environment such as AWS, Azure and etc.

We are seeking candidates who have strong, proven experience as messaging and identity subject matter expert in global matrix style organization, capable of identify issues within the infrastructure, come up with best practices/plan and implement changes to streamline operations and ensure optimization and efficiency across all systems managed by the team and capable of leading other team members for planning and implementation. The ideal candidate will be proactive, and customer focused, highly focus on automation preferably with previous experience as Architect or Subject Matter Expert for messaging and identify management on premise and cloud.

The Business Operation Analyst is responsible for interacting with business team for operation inquiries, analyzing pattern of operational inquiries and proposal optimization solution/process, perform change management related activities. This will be achieved through the manage inquiries on business engagement platform, development of report, dashboard and communication material, as well as assist team lead and process BPA to complete the cycle of project and change request delivery. The Business Operation Analyst will play a critical role in ensuring satisfaction of business applications from business team.

We are global infrastructure DevOps team who take responsibility of machine learning, services automation, Infrastructure as code, system/application development and operation with Scrum, CICD, container adoption for agile service delivery and future sustainability with security consideration on public cloud environment (AWS).

The SPOC Escalation Engineer is the first point of contact and serves as the principal escalation of Internal customers requiring support around Core Tech Group issues. He/she will be focused on critical customer support escalation through engaging proper resources, eliminating obstacles and identifying necessary steps for effective case resolution/success. This individual will provide support mainly through email and virtual/face-to-face collaboration with operations teams under the supervision of the team’s Manager. His/her functions/responsibilities include the following

We are looking for technical experts who will be responsible in resolving challenging, potentially high impacting customer situations with the utmost level of technical expertise and professionalism. This is a customer-facing role that will require solution to Trend Micro products, system and network problems of low to high complexity in a 24x7 support environment for AMEA region.

The Threat Response Service Team is a strategic team to handle complex threats, promote end user awareness, threat thought leadership and threat intelligence (sample sourcing).

The PH Cloud One Engineer will take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for Trend Micro’s enterprise clients. The ideal candidate will demonstrate a strong aptitude for learning new technologies, be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.

As an infrastructure operations engineer, you will work under the direction of technical team leaders in providing solutions for 24/7 incident management and request fulfillment. The primary scope of work consists of the day-to-day operations of on-premises infrastructure and optimizing the delivery of the different technical services to our R&D partners.

As an Azure Cloud Architect, you will be responsible for delivering solution designs and architectures for Trend Micro’s internal stakeholders and custom-developed applications hosted using IaaS, PaaS and SaaS hosting models on Azure Cloud.

The Digital Marketing Specialist will create strategy and content aligned to specific marketing strategies and campaigns that will market the following: Trend Micro employer branding, and the expertise and services offered by Trend Micro Research. Specifically, the Technical Marketing Digital Marketing Specialist will work as part of a team of marketers/campaign leaders, other writers, editors, and graphic artists, and will take on the following responsibilities

D*Works is a newly setup product development team in Trend Micro. Our mission is to create cloud based products to secure enterprise environment. At current, we are looking for smart and enthusiastic individuals to join our team as Software Developers. If you think you have the passion to write codes and have the interest in dealing with challenging problems, and you want to be part of a team that pilots new technologies, join us!

A service desk engineer provides 24x7 first-line support via different channels – phone, chat and/or email. He/she assists internal clients via remote support for internal IT services, including but not limited to desktop Windows operating system, desktop MAC operating system, Microsoft applications, and business applications.

The service reliability engineer works with project managers, SMEs, and solution architects to implement technical designs and deliver solutions for Trend Micro SaaS offerings, with a primary focus on security, readiness, and availability. The main scope of work is for on-premises infrastructure systems that are used by Trend Micro SaaS on a daily basis.

The Cyber Security analyst will be responsible for monitoring the Security Operations Center (SOC) situational awareness and automation systems for security events and closing or escalating those events as necessary. The level 1 (L1) analyst will identify, categorize, prioritize, investigate events and rapidly employs triage and response guidelines for the enterprise.

Addresses and resolves incidents and requests that come in through the 24x7 support channels.