Careers
February 12, 2021
Service Reliability Engineer
- Works with project managers, SMEs, and solution architects to implement technical designs and deliver solutions for Trend Micro SaaS offerings. This includes both virtualized and physical infrastructure.
- Closely collaborates with global R&D teams as shared owners of SaaS. This includes understanding the service and giving recommendations on service performance, reliability, security, and scalability. Key expectations include but are not limited to:
o Maintaining SLO – MTTR, MTBF
o Optimized service delivery and toil reduction
o Providing recommendations for scalable design and impact-free maintenance
o Consistent compliance to security standards
- Takes charge of incident management for their managed services that will include
o Incident prevention through proactive issue hunting
o 24/7 on-call support
o Cross-team investigation
o RCA delivery
- Leads or participates in continuous improvement and value creation projects. Key involvement includes:
o Solutions delivery and integration
o Process creation and optimization
Desired Experience and Skills
- At least two years of hands-on experience in:
o Translating customer requirements into technical architecture and design
o Implementation of infrastructure designs for on-premise infrastructure.
- At least one of the following technical skills and experience are a must:
o RedHat certified systems administrator (RHCSA), Linux+ or equivalent level
o VMWare certified professional for data center virtualization (VCP-DCV) or equivalent level
- Experience in solutions integration and tools development
o One or more of the following programming languages
o Python (preferred), Bash, or PowerShell
o API Manipulation
o Source Code Management using Git
- Certification in one or more of the following is preferred:
o Cisco certified network associate (CCNA) or equivalent level
o Microsoft certified systems administrator (Windows Server 2016) or equivalent level
- Project Management Experience is preferred:
o Lead and deliver a project in a technical and/or leadership role
o Experience in automating infrastructure deployment or management (CloudFormation, Ansible, Chef, and/or Puppet)