January 17, 2021

Cloud Operations Engineer

  • First line response for datacenter and regional office technical incidents. These will include but are not limited to handling endpoint, performance, hardware, network and application issues.
  • Coordination of critical incident handling together with subject matter experts.
  • Knowledge base maintenance.
  • Meeting business objectives and team targets as per defined SLO.
  • On the request handling front, the role entails:
  • Learning and executing playbooks as well as established operating procedures to complete service requests within SLO. These include but are not limited to systems, network, and shared services.
  • Eliminate toil through automation and process optimization.
  • Document and update playbooks
  • The leadership team will also assign projects and other duties as the need arises.
Desired Experience and Skills
  • Experience in network configuration and troubleshooting (VPN, DNS, LAN)
  • Knowledge in Virtualization
  • Project Management Experience
  • Familiarity with Server environments, preferably CentOS Linux. Has experience with installation, configuration and management of server systems (Windows server or Linux).
  • Experience in solutions integration, tools development, and programming, preferably Python.
  • Good oral and written English communication skills.
  • Possesses a strong sense of urgency and accountability.
  • Fast learner and has the ability to adapt to a fast-paced/changing environment.
  • A team player that can do cross-team collaboration and communication.