Careers
January 16, 2021
Site Reliability Engineer (Technical Support SRE Team)
- Handle product/SaaS Service operation, including alert handling, service implementation and deliver solutions for SaaS in support of the following:
a. Cloud Migration
b. DevOps Support
c. Cloud Native Improvement
- Closely collaborate with global R&D teams as shared owners of SaaS. This includes understanding the service and providing recommendations on service performance, reliability, security and scalability. Key expectations include, but are not limited to:
a. Maintaining SaaS SLO – MTTR, MTBF
b. Eliminating toil
c. 24/7 operation, including service operation and customer support
- Lead or participate in continuous improvement and value creation projects. Key involvement includes:
a. Solutions delivery and integration
b. Process creation and optimization
c. Cross-team investigation
Desired Experience and Skills
- Experience in architecture and implementation of infrastructure designs in Public Cloud Environment in AWS and/or Azure.
- Design high availability & fault tolerant infrastructure
- Provide cloud advisory & advanced technical solutions
- AWS Assoc. Solutions Architect certification or equivalent skill
- Experience in solutions integration, tools development, and programming
- One or more of the following programming languages
- Python, PHP, Java, Bash, or PowerShell
- API Manipulation
- Source Code Management
- Experience in implementing auto-healing concepts in AWS and Azure
- Experience in networking configuration for on-premise and public cloud
- Hands-on experience with Linux and Windows servers
- Self-motivated, team player and eager to learn new things
- Project management experience
- Hands-on experience in container-related technologies (e.g. Kubernetes, Docker, etc)
- Knowledgeable in web frameworks (e.g. Yii, Codeigniter, Flask)
- Knowledge in developing and maintaining CI/CD pipeline for growing DevOps environment
- Experience in automating infrastructure deployment or management (CloudFormation, Ansible, Chef, Jenkins, and/or Puppet)
- Product/SaaS service knowledge including ApexOne, DSaaS, WFBSS