Provides technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart protection Network cloud security infrastructure that stops threats in cyberspace or the “cloud”
Provides customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and to deliver best solutions to product concerns.
Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.
Takes first-line support via different support channels – phone, email, and chat.
Ensures cases are logged in the CRM Tool.
Proactively shares knowledge through technical sharing and training, solution contribution and self-service participation.
Meets business objectives and team targets defined by SLA and Scorecards.
Continuously improve and upgrade technical knowledge and skills through training.
Meets business objectives and team targets defined by Performance Development Scorecards.
Use Existing knowledgebase and contribute in improving solutions in resolving cases.
Desired Experience and Skills
Must be a graduate of Bachelor's/College Degree in any IT- or Computer-related course
At least 1 year contact center experience is an advantage
Knowledgeable in Windows Operating System
Excellent oral and written English communication skills
Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT
Fresh graduates of Computer Science/Information Technology, Computer Engineering or equivalent are welcome to apply
