Cloud Security Engineer

• Provides technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart protection Network cloud security infrastructure that stops threats in cyberspace or the “cloud”
• Provides customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and to deliver best solutions to product concerns.
• Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.
• Takes first-line support via different support channels – phone, email, and chat.
• Ensures cases are logged in the CRM Tool.
• Proactively shares knowledge through technical sharing and training, solution contribution and self-service participation.
• Meets business objectives and team targets defined by SLA and Scorecards.
• Continuously improve and upgrade technical knowledge and skills through training.
• Meets business objectives and team targets defined by Performance Development Scorecards.
• Use Existing knowledgebase and contribute in improving solutions in resolving cases.

Desired Experience and Skills

• Must be a graduate of Bachelor's/College Degree in any IT- or Computer-related course
• At least 1 year contact center experience is an advantage
• Knowledgeable in Windows Operating System
• Excellent oral and written English communication skills
• Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT
• Fresh graduates of Computer Science/Information Technology, Computer Engineering or equivalent are welcome to apply