Sr. Service Engineer

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

DUTIES AND RESPONSIBILITIES

• Works with project managers, SMEs, and solution architects to implement technical designs and deliver solutions for Trend Micro SaaS offerings. This includes both virtualized and physical infrastructure.
• Closely collaborates with global R&D teams as shared owners of SaaS. This includes understanding the service and giving recommendations on service performance, reliability, security, and scalability. Key expectations include but are not limited to: o Maintaining SLO – MTTR, MTBF o Optimized service delivery and toil reduction o Providing recommendations for scalable design and impact-free maintenance o Consistent compliance to security standards
• Takes charge of incident management for their managed services that will include o Incident prevention through proactive issue hunting o 24/7 on-call support o Cross-team investigation o RCA delivery
• Leads or participates in continuous improvement and value creation projects. Key involvement includes: o Solutions delivery and integration o Process creation and optimization

Be Passionate.

Be Innovative.

Be a Trender.

Be #EngineeredToDoGood.